Shipping policy
Shipping & Delivery Policy
Last Updated: [Insert Date]
Thank you for shopping with us. We are committed to delivering your order safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.
1. Order Processing
- All orders are subject to acceptance and product availability.
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotional events, or festive seasons, processing times may be longer.
2. Domestic Shipping (India)
- We deliver across most serviceable pin codes in India.
- Estimated delivery time:
- Metro cities: 2–5 business days
- Non-metro cities: 3–7 business days
- Remote locations: 5–10 business days
- Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
- Shipping charges, if applicable, will be displayed during checkout before payment.
3. International Shipping
We ship to selected countries worldwide.
- International delivery generally takes 5–15 business days, depending on the destination country and customs clearance.
- Delivery timelines are estimates only and may vary due to customs inspections, local courier operations, public holidays, or other factors beyond our control.
Customs Duties, Taxes & Import Charges
For international shipments:
- Product prices and shipping charges do not include customs duties, import taxes, VAT, GST, brokerage fees, or any other charges imposed by the destination country unless expressly stated otherwise.
- These charges are the sole responsibility of the customer and must be paid directly to the relevant customs authority or courier.
- Customs regulations differ by country, and we have no control over these charges or customs clearance procedures.
- Delays caused by customs authorities are beyond our control and shall not be considered a delay in delivery by us.
Refused Shipments
If an international shipment is refused, abandoned, or returned due to:
- non-payment of customs duties or taxes,
- refusal to accept delivery,
- incorrect shipping information provided by the customer, or
- failure to complete customs clearance,
any refund, if applicable, will be processed after deducting:
- original shipping charges,
- return shipping costs,
- customs charges,
- storage fees,
- handling charges, and
- any other expenses incurred.
If the returned shipment is not received back by us or is destroyed by customs, no refund will be payable.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp, where applicable.
6. Delivery Attempts
Courier partners may attempt delivery multiple times according to their policies.
If delivery cannot be completed because the customer is unavailable, additional shipping charges may apply for re-delivery.
7. Risk & Ownership
Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided at checkout.
8. Damaged or Tampered Packages
If your package appears damaged or tampered with:
- Do not accept the package if possible.
- Notify the courier immediately.
- Contact our customer support within 48 hours of the delivery attempt with photographs of the package.
Claims made after this period may not be accepted.
9. Lost Shipments
If your shipment appears lost in transit, please contact us.
We will work with the courier partner to investigate the shipment. Resolution timelines depend on the courier's investigation process.
10. Force Majeure
We shall not be liable for delays or failure to deliver arising from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, strikes, civil unrest, government restrictions, transportation disruptions, or customs delays.
11. Returns Due to Failed Delivery
If an order is returned because of:
- incorrect address,
- repeated failed delivery attempts,
- refusal to accept delivery, or
- failure to pay customs duties,
the customer may be responsible for additional shipping or handling charges before the order is re-shipped.
12. Contact Us
For shipping-related questions, please contact our customer support through the contact details available on our website.